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Home / Customer Service

Frequently asked questions (FAQ)

» I have an existing booking that is paid for with Zleeping Hotels, is it safe?
Yes, your booking is completely safe. Zleeping Hotels is part of Webjet Limited, a stock market listed company in Australia and a leading travel group. The company is financially strong and all our bookings are guaranteed to suppliers. You can just print your voucher and bring it to the hotel as usual.
» I have an existing booking that is not paid with Zleeping Hotels, is it safe?
Yes, your booking is completely safe. Zleeping Hotels is part of the Webjet Limited, a stock market listed company in Australia and a leading travel group. The company is financially strong and all our bookings are guaranteed to suppliers. Once you pay for your booking you will receive the voucher that you bring to the hotel, which is the proof of that you have paid for your booking.
» I have not yet paid for my booking, how can I do this?
You can either call our customer support on +44 (0)20 3514 1723 and pay over the phone, or you can use the link that you find in your booking confirmation.
» What do I do if I need to amend/Cancel my booking?
Please contact our customer support on e-mail: info@zleepinghotels.com Or call +44 (0)20 3514 1723 ( Monday – Saturday 09.00-17.00 )
» Who do I contact with any queries?
Please contact our customer support on e-mail: info@zleepinghotels.com or call +44 (0)20 3514 1723 (Monday – Saturday 09.00-17.00 )
» I have Zleeping Dollars, can I still use them?
If you have Zleeping Dollars in your VIP account that is not used, you have until 30 November 2016 to make a new booking and use your Zleeping dollars, please note that you can travel anytime in 2017 (subject to availability), the booking just has to be made and paid for by 30 Nov 2016. If you need to make a booking you will have to call our customer support +44 (0)20 3514 1723 or send an e mail info@zleepinghotels.com

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